Project Overview: Enterprise ERP for a High-End Veterinary Hospital in Riyadh
EVC Saudi is one of Riyadh's most prestigious high-end veterinary hospitals, serving premium clientele with advanced diagnostics, surgery, grooming, boarding, and specialty care. With rapidly expanding operations across multiple departments, EVC Saudi's Managing Director approached Net Soft Solutions with a mandate: build a unified, enterprise-grade ERP that brings every department under one intelligent platform.
| Parameter | Details |
|---|---|
| Client | EVC Saudi |
| Line of Business | High-End Veterinary Hospital |
| Location | Riyadh, Saudi Arabia |
| Technology Stack | ASP.NET Core, MS SQL Server, Angular, REST APIs, Azure Cloud |
| Modules Delivered | 14 fully integrated ERP modules |
| Project Duration | 11 months (Discovery to Live) |
The Business Challenge: Fragmented Operations in a Premium Veterinary Practice
Before ERP implementation, EVC Saudi operated with disparate tools, paper records, and manual spreadsheets. These created bottlenecks that impacted patient care quality, staff productivity, and revenue realisation.
Key Pain Points
- No centralised patient records: History, diagnostics, and prescriptions were siloed across departments.
- Billing delays & revenue leakage: Manual billing caused errors and delayed invoice generation by an average of 4.2 hours per discharge, with estimated 8–11% unbilled revenue monthly.
- Pharmacy inventory mismanagement: Without real-time stock visibility, drug shortages and over-purchasing tied up working capital.
- No OPD scheduling system: Reception managed appointments manually, leading to 12% double-booking rate and long wait times incompatible with premium positioning.
- Diagnostic bottlenecks: Lab results communicated by printed report or verbal handover — risking data loss and clinical delays.
- HR & payroll offline: Payroll computation via Excel required 6–7 working days each month.
- No real-time management dashboard: The Managing Director had zero live visibility into revenue, occupancy, or KPIs.
Before-State Metrics (Pre-ERP Baseline)
| Metric | Before ERP |
|---|---|
| Patient discharge billing time | 4.2 hours average |
| Monthly pharmacy stockout incidents | 18–22 per month |
| Appointment double-booking rate | 12% |
| Payroll processing time | 6–7 working days |
| Medical record retrieval time | 15–25 minutes per patient |
| Revenue leakage (unbilled services) | 8–11% of monthly revenue |
| Management report generation | Manual, 2–3 days |
For context on why bespoke ERP outperforms packaged solutions in specialised environments, see: Custom ERP vs Off-the-Shelf Software: What You Must Know.
Our Solution: A Purpose-Built, 14-Module Veterinary Hospital ERP
Net Soft Solutions began with a 4-week on-site discovery phase in Riyadh, interviewing 22 stakeholders across all departments and producing a 180-page BRD. The architecture was built on three principles: unified data layer, role-based access control (RBAC), and scalable cloud-first infrastructure on Microsoft Azure.
See also: Custom Software Development for Healthcare Businesses | Best Software Solutions for Healthcare Businesses.
System Architecture
Architecture Diagram 1: Overall System Layers
Architecture Diagram 2: Patient Journey Workflow
Architecture Diagram 3: Module Integration Map
Development Workflow: How We Built It
Our engagement followed a structured, milestone-driven approach. As detailed in our guide on custom ERP implementation, phased delivery is critical for complex healthcare projects.
- Phase 1 — Discovery & BRD (Weeks 1–4): 22 stakeholder interviews, 180-page BRD, data migration assessment.
- Phase 2 — UI/UX Design (Weeks 5–9): High-fidelity prototypes, bilingual (English/Arabic) RTL support, 3 revision rounds.
- Phase 3 — Agile Development (Weeks 10–36): 3-week sprint cycles, 11 module batches delivered incrementally.
- Phase 4 — Integration & Testing (Weeks 37–42): 1,400+ test cases, penetration testing, UAT with EVC Saudi staff.
- Phase 5 — Data Migration & Parallel Run (Weeks 43–46): ETL migration, 3-week parallel operation before cutover.
- Phase 6 — Go-Live, Training & Hypercare (Weeks 47–50): Zero-downtime weekend go-live, 85 staff trained, 4-week on-site hypercare.
See also: Testing, Launching & Scaling Custom Business Software: A Practical Guide.
ERP Modules Delivered
Clinical Modules
- Patient Registration & EMR: Full pet and owner profiles, complete medical history, vaccination records, allergy flags, insurance details — searchable in under 10 seconds.
- OPD Appointment Management: Multi-vet scheduling, online/WhatsApp/walk-in booking, automated SMS/email reminders, live queue display. Double-booking structurally impossible.
- Clinical Consultation & e-Prescription: SOAP-format consultation notes, clinical templates, e-prescriptions linked directly to pharmacy inventory with drug interaction alerts.
- Diagnostics & Laboratory: Digital test order routing, HL7 instrument integration, auto-upload of results to EMR, automated vet notification.
- IPD, Ward & Surgical Management: Ward/bed/cage allocation, surgical scheduling, anaesthesia records, nursing notes, pre/post-op checklists.
Operational & Administrative Modules
- Pharmacy & Inventory: Real-time stock with auto-reorder alerts, prescription-linked dispensing, expiry & batch tracking, monthly variance reports.
- Billing & Payment Gateway: Auto-consolidated invoice per visit (all services), multi-mode payment, real-time gateway integration, unbilled service alerts eliminating revenue leakage.
- Grooming & Boarding: Scheduling, individual care logs, feeding schedules, medication administration during boarding, automated client pet-status updates.
- HR & Payroll: Staff profiles, biometric attendance integration, leave management, shift scheduling, WPS-compliant payroll export for Saudi banking.
- Supplier & Procurement: Digital PO/GRN workflow, three-way matching, supplier performance tracking.
- CRM & Client Portal: Pet owner access to health records, vaccination reminders, invoice history, direct clinic communication.
- Management Dashboard & Analytics: Live KPI view for the Managing Director — revenue, occupancy, pharmacy alerts, staff attendance, 60+ pre-built reports.
Learn more about features that make enterprise software powerful: User Experience & Integration Features That Make Custom Business Software Powerful.
Results & ROI: Measurable Business Outcomes
After-State Metrics (6 Months Post-ERP Launch)
| Metric | Before ERP | After ERP | Improvement |
|---|---|---|---|
| Patient discharge billing time | 4.2 hours | 18 minutes | 93% faster |
| Monthly pharmacy stockout incidents | 18–22 | 0–1 | "97% reduction |
| Appointment double-booking rate | 12% | 0% | Eliminated |
| Payroll processing time | 6–7 days | 4 hours | 95% faster |
| Medical record retrieval | 15–25 minutes | Under 10 seconds | 99% faster |
| Revenue leakage (unbilled services) | 8–11% | Under 0.3% | 97% reduction |
| Patient throughput (monthly) | Baseline | +34% more patients | +34% |
| Client NPS score | 61 | 84 | +38% |
| Staff overtime hours (monthly) | "320 hours | "55 hours | 83% reduction |
| Revenue growth (month 6 vs baseline) | Baseline | +41% | +41% |
Financial Impact
- Revenue leakage recovered: Estimated SAR 180,000–240,000 annually in previously unbilled services.
- Inventory waste reduction: Pharmaceutical wastage (expired stock) reduced by approximately SAR 85,000 per year.
- Productivity gains: Equivalent of 2.5 full-time administrative staff recovered — redeployed to clinical roles.
- Projected ERP ROI: Full investment payback within 18 months, with annualised efficiency savings exceeding SAR 400,000.
Client Testimonial
“Before Net Soft Solutions built our ERP, we were managing a world-class hospital with paper trails and spreadsheets. The transformation has been extraordinary. Our team spends less time on administration and more time on patient care. The billing accuracy alone has recovered revenue we did not even know we were losing. I would recommend Net Soft Solutions to any healthcare organisation serious about operational excellence.”
— Managing Director, EVC Saudi, Riyadh, Saudi Arabia
About Net Soft Solutions
Net Soft Solutions is a New Delhi-based custom software and ERP development company with over two decades of experience. We specialise in multi-department ERP development, web applications, mobile apps, e-commerce, and bespoke software engineering for healthcare, veterinary, manufacturing, retail, and professional services organisations across India and the Middle East.
If your organisation needs a purpose-built ERP, contact our ERP specialists today for a free consultation and project scoping session.